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CUSTOMER SERVICE

NCFE CACHE Level 2 Certificate

In order to have a truly successful business, you need to provide good customer service.

It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

What you will learn

This free course is split into 3 manageable units:

  1. Principles of Customer Service and Delivery
  2. Understand Customers
  3. Understand Employer Organisations

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints
  • Online
  • Paper-based

6-8 weeks

Studying via distance learning means you can choose when and where you study.

This course is available:

  • Paper-based
  • Paper-based learning with online assessments – No exams

NCFE CACHE

  • Learners must be aged 19 or over as of the 31/8/2019
  • Learners must be living in Scotland and have lived in the EU for the last 3 years
  • Learners cannot be on another government funded course or apprenticeship

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